3 crucial questions to consider when looking for a long-term ERP system

An Enterprise Resource Planning (ERP) platform is a powerful piece of software that encompasses inventory, sales, business management, and accounting systems. If you’re in the market for an ERP system, you’ll know that choosing and deploying one is not a quick-fix job All too often, I’ve seen businesses jump head-first into ERP implementation projects with […]

4 customer relationship management (CRM) mistakes Australian businesses are making

Customer Relationship Management software (CRMs) still remain a hotly debated topic amongst Australian businesses. Should you invest now, or is it a passing trend? But hearing statistics like ‘a CRM can increase revenue by 41% per salesperson’ and ‘on average CRMs deliver a return of $8.70 for every $1 spent’* makes you wonder why so […]

Reactive vs. Proactive business management. Is your monitoring holding you back?

The difference between Reactive vs. Proactive business management I’ve spoken with many business leaders across Australia and NZ who feel held back by their systems and processes, and they’re all familiar with many of the same issues… ‘I didn’t know’ / ‘Out of stock again’ / ‘System won’t let me do that’ / ‘finding new […]

Is your business ready for an ERP solution?

Implementing an ERP solution is something you’ve probably considered at some point for your business. It’s a smart, strategic investment – and a good one doesn’t come cheaply or easily. But the advantages of investing in the right ERP solution at the right time can be invaluable, perfectly positioning your business for growth and expansion. […]

How automated lead generation processes can help you bring in more revenue

Are great leads the life-blood of your business? Some businesses have no trouble generating enquiries and getting repeat customers. But for many it can be a struggle altogether. Lead generation can even be seasonal and hard to predict – making strategic planning a challenge. Traditionally, most businesses think they need to burn more shoe leather, […]

4 ways Australian businesses are leveraging process automation for competitive advantage

In competitive industries such as manufacturing, distribution, or wholesale businesses, continuing to rely on how things have always been done can be the fastest way to being left behind. This is why many Australian businesses are leveraging process automation. While operational change can be daunting – it can often involve a significant investment of time and […]

Wholesale & Distribution KPIs you need to start tracking right now

As a distribution or wholesale company, there are probably a number of Key Performance Indicators (KPIs) that you’re keeping a close eye on. With so many moving parts, you can’t really afford not to. But the best-of-breed companies always seems to do things a little differently, and that includes the wholesale and distribution KPIs they […]

Three of the best inventory management techniques every SME should be using

If you’re in the manufacturing, warehousing, retail or distribution industries, you understand the challenges of staying up to date with the best inventory management techniques. Working with similar companies across Australia and New Zealand, whenever we discuss inventory, it’s always bout how much everybody just hates keeping track of stock. And due to this disdain, […]

Business process automation: How to get the most out of your staff

Some business owners seem to regard business process automation with suspicion – they don’t want to see their companies taken over by bots… But in reality, without the ‘bots’ many of the world’s biggest, most profitable companies would never have gotten where they are today. When business process automation is well-planned and implemented, results show […]

Business process automation: How to get the most out of your staff

Some business owners seem to regard business process automation with suspicion – they don’t want to see their companies taken over by bots… But in reality, without the ‘bots’ many of the world’s biggest, most profitable companies would never have got where they are today. When business process automation is well-planned and implemented, results show that […]

4 ways the right Customer Relationship Management (CRM) software can help you deliver the best possible customer experience

The skill every company wants to master is excellent customer service. Because once you’ve got a customer hooked on a great experience, they’ll likely keep coming back for more. However, if they’re disappointed with your service? Most disgruntled customers probably won’t even complain – they’ll just leave. And what may result is an unexplainably dwindling […]

4 ways the right business management software can help you deliver the best possible customer experience

The skill every company wants to master is excellent customer service. Because once you’ve got someone hooked on a great customer experience, they’ll keep coming back for more. However, if they’re disappointed with your service? Most disgruntled customers probably won’t even complain – they’ll just leave. And what may result is an unexplainably dwindling customer […]

Systems investment to grow your business: How to ensure a return

If you’re serious about growing your business in 2016, no doubt you kicked off the year with a clear plan for growth… But have you considered whether your systems investment is right to support your business’s growth? Unfortunately, when it comes to implementing software, most SME business owners hold themselves back by heavily focusing on […]

3 ways CRM software can help you improve customer retention and grow your revenue

Chances are, it’s that time of the year for you: you’ve reviewed your performance in 2015, given yourself a kick in the shins, or a pat on the back, are now looking over the horizon into 2016… what can you do (even) better this year? There’s always one goal at the top of everyone’s list: […]

The top 4 software implementation process challenges getting in the way of a successful project

As challenging as it may feel at the time, you and I both know, closing a new software implementation deal is only half the battle. Once that’s done, you have to actually deliver your project on schedule, within budget, and to a satisfied client… which in our industry can be easier said than done. Failing […]

How the best graphical business reporting tools help you make better decisions

Growing beyond your spreadsheets Before we get into a discussion around graphical business reporting, take a few minutes to think about your business. You probably already know: What your best-selling product or service is? Which customer buys it most often? Which region it sells best in? But are you thinking about how all this impacts […]

How the right business management software can keep your clients from outgrowing your services

Growth is good: it’s what we want for all our clients. But business growth also brings with it a lot of change. As you know, when a business grows they find themselves rapidly acquiring more customers, hiring new staff, and requiring access to more and more data to inform their decisions. While everyone wants to […]

How SMEs are using software to transform their sales processes and drive more revenue

Many SMEs are still reluctant to invest in CRM (customer relationship management) software, perhaps thinking that such tool are generally more suited to larger businesses. Luckily, this is no longer true. While CRM may have started out as an enterprise-level tool, today there are solutions built specifically for SMEs and their unique requirements. And savvy […]

How businesses are using CRM software to overcome challenges and improve productivity

As you are no doubt aware, there are many challenges working in today’s SME environment. Not only do you have to effectively manage the day-to-day business operations, you have to do so with markets that are increasingly competitive, and buyers that are more and more demanding. As we’ve seen happen all too often, many businesses […]

How to take advantage of a changing software industry change to drive sales

It’s no big secret, the landscape of software sales is changing – your buyers want a platform that does more for less, and faster. So ask yourself, what are you doing to effectively cope and adapt to these changes? Having worked with many software implementers across Australia and New Zealand, a few key themes have […]

4 ways Australian businesses are leveraging process automation for competitive advantage

In competitive industries such as manufacturing, distribution, or wholesale businesses, continuing to rely on how things have always been done can be the fastest way to being left behind. While operational change can be daunting – it can often involve a significant investment of time and finances – the benefit of updating your processes and […]

5 things to look for in a CRM to help you communicate with your customers regularly

Our customers are changing: they are more informed, more demanding, and have far higher expectations than ever before. So, how does one keep up in this new customer-driven environment? You must become customer-focused in your approach to business. And given the rapid pace of change in our market, you can’t afford to put it off […]

Towards true customer-centricity in your business

What you missed if you didn’t attend the CeBIT conference this year By Drew Arthur We’re back from the CeBIT conference and there’s so much we’re keen to share with you. It was a big three days with a stellar line up of inspiring speakers and a vast expo, featuring some of the latest innovations […]

Transformation in Business Management launching at CeBIT 2015

Introducing HARMONiQ Business Tuning software by Micronet Systems We are very excited to officially launch HARMONiQ Business Tuning Software at CeBIT Australia 2015. The launch event will take place at 12.00pm on May 6th 2015 at the HARMONiQ booth (O26), at the CeBIT Expo,Sydney Olympic Park… and you’re invited! We expect HARMONiQ to have a significant […]

Stronger control for a more effective, efficient sales process

By Drew Arthur In working with a number of growing businesses, it has come to my attention recently that many business leaders struggle with establishing and maintaining control over the sales processes of their business. Without control, the sales team are left to their own devices and often, this seems to play out in a […]

What your Sales process is costing you

By Drew Arthur Let’s be honest, your Sales process is probably fraught with inefficiencies. And you’re not alone. A shocking number of Small and Medium Businesses are content to accommodate a significant amount of inefficiency within their sales processes. What they may not realise is how much money they are leaving on the table, or […]

Earn more from your median-value customers – without increasing headcount

By Drew Arthur If you could elevate the revenue you earn from your median-value customers closer to your top value customers without increasing your head count, would you do it? Of course you would. But how…?

4 simple steps you can take right now to increase revenue from your sales quotations

By Drew Arthur So much depends on a sales quotation: making the sale, generating revenue, and driving the customer relationship forward. But they don’t always get the attention they deserve. We leave it up to the salesperson to do what they will and often, they’re never heard of again. And your sales, revenue, and relationships […]